Privacy Policy

Last updated: February 12, 2026

This Privacy Policy describes how Castells Agency LLC ("Castells," "we," "us," or "our") collects, uses, and protects your personal information when you visit our website at castells.studio, submit forms, or interact with our services, including SMS/text messaging communications.

1. Information We Collect

We may collect the following types of information:

• Contact Data: Name, email address, phone number, and message details you submit through our website forms.
• Business Data: Website URL, company name, and marketing context you share with us.
• Usage Data: Basic analytics such as page views, referrers, and device/browser info (where enabled).
• SMS Consent Data: Records of your consent to receive SMS/text messages from us, including the date, time, and method of consent.
• Platform Data: Account information, lead data, and authorization tokens when connecting third-party advertising platforms (such as Thumbtack, Meta Ads, Google Ads, or Yelp) for our managed services.

2. How We Use Your Information

We use the information we collect to:

• Respond to your requests and provide proposals, audits, or consultations.
• Send you service updates, appointment reminders, and project status notifications via email or SMS (with your consent).
• Send occasional promotional offers related to our digital marketing services (with your consent).
• Provide advertising management and reporting services to our clients.
• Improve site performance, content, and conversion experience.
• Security, fraud prevention, and abuse monitoring.

3. SMS/Text Messaging

By providing your phone number and checking the SMS consent checkbox on our contact form, you agree to receive text messages from Castells Agency LLC. These messages may include:

• Service updates and appointment reminders
• Project status notifications
• Occasional promotional offers related to our digital marketing services

Message frequency: Message frequency varies. Typically 1–5 messages per month depending on active projects and service activity.

Message and data rates may apply. Your carrier's standard messaging and data rates may apply to messages you receive from us.

Opt-out: You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive text messages from us.

Help: For help with our SMS service, reply HELP to any message or email us at contact@castells.media.

No mobile information sharing: We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or personal information collected through our SMS program to any third party.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share data with vetted service providers (hosting, analytics, email, CRM, SMS delivery platforms) strictly to operate and improve our services. These providers are contractually bound to protect your information and use it only for the purposes we specify.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. SMS consent records are retained for the duration of your relationship with us and for a reasonable period thereafter to comply with legal obligations.

6. Data Security

We implement reasonable security measures to protect personal data, including:

• Encrypted storage of API tokens and credentials
• Access restricted to authorized personnel only
• Secure HTTPS connections for all data transmissions

7. Your Choices

You have the right to:

• Request access, correction, or deletion of your personal information at any time.
• Opt out of SMS messages by replying STOP to any text message.
• Opt out of marketing emails by clicking the unsubscribe link in any email.
• Opt out of non-essential tracking and cookies where applicable.

8. Third-Party Links

Our services integrate with third-party platforms. Each platform has its own privacy policy. We encourage you to review the privacy policies of any third-party services you interact with through us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

For privacy requests or questions about this policy, contact us:

• Email: contact@castells.media
• Company: Castells Agency LLC
• Address: Santa Monica, CA 90401
• Website: castells.studio