Terms of Service

Last updated: February 12, 2026

These Terms of Service ("Terms") govern your use of the website and services provided by Castells Agency LLC ("Castells," "we," "us," or "our") through castells.studio. By accessing our website or using our services, including receiving SMS/text messages, you agree to these Terms.

1. Using the Site

You may browse our site and submit inquiries through our contact forms. You agree not to misuse the site, attempt to disrupt services, or submit unlawful content. You must be at least 18 years of age to use our services.

2. SMS/Text Messaging Terms

By opting in to receive SMS/text messages from Castells Agency LLC, you agree to the following:

• Consent: You consent to receive text messages from Castells Agency LLC at the phone number you provided. Consent is not a condition of any purchase.
• Types of messages: You may receive service updates, appointment reminders, project notifications, and occasional promotional offers related to our digital marketing services.
• Message frequency: Message frequency varies. Typically 1–5 messages per month.
• Costs: Message and data rates may apply. You are responsible for any charges from your mobile carrier.
• Opt-out: You may opt out at any time by replying STOP to any message. You will receive a confirmation and no further messages.
• Help: Reply HELP for assistance or email contact@castells.media.
• Carriers supported: Compatible with major US carriers including AT&T, T-Mobile, Verizon, and others. Carrier participation may vary.

3. Services

Castells provides digital marketing management services, including:

• Web design and development
• Digital marketing and advertising management
• Branding and identity
• Automation and analytics
• Integration with advertising platforms (Meta Ads, Google Ads, and others)

4. No Guarantees

Any examples, metrics, or case studies are illustrative. Marketing results vary based on market conditions, budget, competition, and many other factors. Past results do not guarantee future performance.

5. Intellectual Property

Site content (text, visuals, code, branding) belongs to Castells Agency LLC or its licensors and may not be copied, reproduced, or reused without prior written permission.

6. Data Handling

Our collection, use, and protection of your data is described in our Privacy Policy, which describes how we collect, use, and protect your personal information, including data collected through our SMS program.

7. Limitation of Liability

To the maximum extent permitted by law:

• Castells provides services on an "as is" basis without warranties of any kind.
• We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
• Our total liability shall not exceed the fees paid by you for the services during the 12 months preceding the claim.

8. Links & Third Parties

We may link to third-party websites or tools. We are not responsible for their content, privacy practices, or terms of service.

9. Termination

Either party may terminate the service relationship at any time. You may opt out of SMS messages at any time by replying STOP.

10. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

11. Changes to These Terms

We may modify these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated Terms.

12. Contact Us

For questions about these Terms, contact us:

• Email: contact@castells.media
• Company: Castells Agency LLC
• Address: Santa Monica, CA 90401
• Website: castells.studio